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Worldview gives ClickSoftware a boost in Asia ClickSoftware markets and develops Web- and LAN-based solutions that enable organizations to provide superior service through intelligent resource optimization. ClickSoftware’s primary product—W-6 ServiceScheduler—is a Web-based, multi-tier application for service scheduling that can be integrated with any service management or customer relationship management system, such as Siebel, Vantive, Clarify. J.D. Edwards and SAP. “Worldview offers an incredible value to its portfolio companies. They accelerated our start in Asia. They got us further, faster than we could have done on our own. The bottom line: they helped us increase our sales and profits.” ClickSoftware believed there was a large opportunity for their technology in Asia. “It appeared there could be huge market for our solutions in Japan,” says Bruce Ludeman, ClickSoftware’s vice president of sales. “Also, we had some large U.S. customers who needed a product that had been localized for the Asian markets.” Worldview Technology Partners was able to offer ClickSoftware the expertise and connections to assess these opportunities and make a rapid and focused launch into Japan and Asia. Meeting the right peopleClickSoftware’s biggest challenge in Asia was finding the opportunities. Worldview set up meetings with prospective customers and systems integrators in Japan and Singapore. “Worldview introduced us to customers who had a real need for our product,” says Ludeman. “ClickSoftware’s main focus is large companies with significant scheduling problems. We were introduced to some very big companies in Japan. These were very significant opportunities. The trip was a real success.” “Worldview gave us entrees into companies that were new to us. They also introduced us to new groups that we had not been in before. In some accounts, we knocked many months of the entire sales cycle.” Worldview brought a unique perspective and capability to these meetings that a typical salesperson didn’t have. “Worldview acts as an interested third party. They are facilitators who have personal relationships with both parties,” Ludeman says. “We got more honest feedback faster because of the role that Worldview was filling.” ClickSoftware also felt they got a deeper insight into the customer’s real needs and interests. “When the day was over, I would tell Worldview about my concerns and what we needed to find out from the customer. Worldview was able to follow up and find out how things really went,” Ludeman says. “They made the introduction phase progress much faster. It allowed us to have more direct conversations.” “I would recommend Worldview highly. Worldview’s connections in Asia are a great benefit. Any start-up company going to Asia for the first time would find Worldview’s help to be invaluable.” Worldview helped ClickSoftware take advantage of opportunities in the Japanese market earlier. “Without Worldview’s help, we would have delayed going into Japan. We were so busy in our own local markets that we had little time to look across the ocean for more opportunities,” says Ludeman. “Worldview was always looking for opportunities for us. This gave us a quicker start into Asia. We are doing things earlier than we could have otherwise.” In Singapore, the Worldview team did even more than help with business development and sales calls. Worldview offered ClickSoftware professional office space and help recruiting local staff. They also gave ClickSoftware valuable advice that resulted in considerable tax savings for their Singaporean operations. 
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